My order hasn't arrived yet - what should I do?
We recommend you use the official Australia Post calculator to determine your estimated delivery time (our postcode is 6101).
Please find a rough guide of our delivery times below:
- Perth and surrounds - 2 to 3 business days
- Regional WA - 3 - 5 business days
- Other Australian capital cities - 3 to 5 business days
- Regional non-wa - 4 - 7 business days
- International - 2 - 4 weeks (including New Zealand)
Please count from the day you received the dispatch notification (not when you placed the order) - the estimates above do not account for public holidays or weekends.
If your order had tracking - please check the tracking page, and submit a ticket to Australia Post.
If you did not have tracking - unfortunatey we cannot account for non-tracked orders and we recommend you use Australia Post parcel lockers (rather than your home address) to reduce the risk of packages going missing or being stolen from your letterbox.
